Over 10 years ago, a divorced mother of four purchased a disability insurance policy that was sold to her as a noninterest-bearing savings plan. A bungled application process resulted in coverage that was considerably more expensive than the agent had led her to believe, so she asked for a reduction in coverage that would bring her payment in line with the quoted rate. The insurance agent assured her that he could amend her policy.

For 10 years, she paid the reduced premium in full and on time. When the policy expired, she contacted the insurance company to request the lump-sum payment she had been promised. The insurance company denied that she was entitled to any such payment, saying that the payment benefit had been cancelled when the agent revised the policy a decade earlier.

Ifrah Law appealed the decision and represented the client at non-binding mediation. The firm obtained a favorable settlement on our client’s behalf, the full amount of which went directly to her.