Data Privacy & Cyber Security
How companies collect, use, and share personal data, how secure their data systems are, and how transparent they are about their data privacy and security practices, are popular public and legal issues. With several high-profile data breaches and data mining scandals, online privacy is a hot topic among legislatures, government regulators, consumer advocacy groups, and industry leaders. Privacy concerns also generate the attention of consumers. Indeed, consumers more regularly read websites’ and apps’ terms and conditions and privacy policies, which they used to largely ignore.
Companies need to be vigilant about their data privacy and security policies and practices. Government agencies and private groups are policing those practices to monitor whether companies are complying with their own policies and promises and maintaining industry standards on data security. Corporate and consumer customers expect organizations to maintain significant data security practices. Increasing enforcement actions and private lawsuits (including large class actions) have compelled companies to better vet their data collection and usage practices, engage experienced legal counsel and outside privacy vendors, and ensure their practices match their public-facing policies.
Ifrah Law has extensive experience in data privacy and cyber security law and is recognized as an industry leader. Practice Group Leader, Michelle Cohen, was recently appointed by OneTrust, a leading privacy, security and third-party risk technology platform, as a D.C. Chapter Chair of “Privacy Connect,” a global community of privacy, security and marketing professionals focused on tools and best practices. Michelle has also been recognized by the National Law Journal as a “Top Rated Lawyer” multiple times. She is featured as technology law policy expert on “Sourcelist,” through the Brookings Institution. Since 2008, Michelle has been certified as a Certified Information Privacy Professional – CIPP (US), through the International Association of Privacy Professionals (IAPP). Associate Nicole Kardell currently co-chairs IAPPs Washington D.C. KnowledgeNet chapter, which regularly hosts meetings and seminars regarding cutting-edge privacy topics in the D.C. area for privacy professionals Nicole has been certified as a CIPP (EU) privacy professional for several years Nicole and Michelle author the OneTrust DataGuidance privacy law overview for the District of Columbia.
Our Data Privacy and Cyber Security Team regularly advises organizations on developing industry-appropriate protocols, drafting privacy policies, and preparing for, and responding to data breaches. Our attorneys counsel businesses and individuals on information storage and rights of retrieval and deletion. Our clients span many industries, including fintech companies, healthcare companies, non-profit organizations, and social media influencers. In our Chambers-ranked Gaming practice, our clients are often required to collect substantial personal information to verify age, geolocation, and in furtherance of AML requirements. We help these businesses ensure that their practices comply with the evolving privacy and data security requirements, including substantial new state requirements.
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Ensuring TCPA Compliance for a Global Provider of Customer Management Services
A leading provider of customer management services with call centers around the world engaged Ifrah Law to lead a full-scale review of customer communications to ensure compliance with federal and state requirements, including the TCPA and the FTC’s Telemarketing Sales Rule (TSR).
Working with the company’s Director of Privacy, we developed a thorough understanding of the types of calls the company makes– service calls, appointments, live sales calling, and pre-recorded calls, as well as contractual protections and how to protect the company further. We educated leaders within the company on the different TCPA requirements, and wrote call center guidelines and controls to ensure that all employees – from trainees to the marketing team – possessed consistent and correct information.
Our client was able to implement company-wide training programs well in advance of TCPA rule changes.
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