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Thinking about adding an AI Chatbot? Some key considerations.
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February 17, 2026
Thinking about adding an AI Chatbot? Some key considerations.
By: Steven Hess
Many companies are thinking about how to deploy new AI systems to automate routine work and to improve their product. For many businesses, adding an AI chatbot is a valuable way to enhance the customer experience by automating routine conversations,[1] and by alerting customers to new deals and offerings that are relevant to them.[2] Coupled with the rising ubiquity of AI chatbots in modern life,[3] these AI agents can be integrated into existing consumer platforms to provide faster, more adaptive services. As with any new innovation, there are also concerns with integrating AI chatbots into existing products. Because these products are new, so too are the risks, and it is not possible to identify every concern that may arise from…
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Is Scrolling the New Smoking?
January 21, 2026
Is Scrolling the New Smoking?
By: Lauren Scribner
In the final weeks of 2025, New York passed a law requiring social media platforms with “certain predatory features” to display warning labels about “the dangerous impact” those features pose to the mental health of users under the age of eighteen.[1] These so-called “predatory features” include continuous and infinite scrolling, displaying addictive feeds, and automatically playing video content.[2] Warning labels will be displayed upon the…
Influencer Liability: Will New-Age Litigation Net Celebrity Spokespeople?
December 12, 2025
Influencer Liability: Will New-Age Litigation Net Celebrity Spokespeople?
By: Lauren Scribner
The “influencer economy,” in which so-called “content creators” share user-generated content such as livestreams or short-form film, is showing no signs of slowing down. Currently valued north of $250 billion, it is projected to reach nearly $500 billion by 2027.[1] “Creators earn income primarily through direct branding deals to pitch products as an influencer; via a share of advertising revenues with the host platform; and…
How Zappos Defused a Potential Online Privacy Crisis
March 23, 2012
How Zappos Defused a Potential Online Privacy Crisis
By: Ifrah Law
When hackers breached the computer systems of online retailer Zappos.com in January, they gained access to the personal information of up to 24 million customers. The information included customer names, billing and shipping addresses, email addresses, and phone numbers. In a predictable response, customers immediately filed federal class action lawsuits against Zappos, and the attorneys general of nine states sent a joint letter to the…
Developers of New Apps Need to Consider Privacy Issues
February 22, 2012
Developers of New Apps Need to Consider Privacy Issues
By: Nicole Kardell
There’s been much talk of Google’s upcoming streamlined privacy policy. Now come new demands for cleaner, user-friendly data collection and usage disclosures in the mobile app world. Two recent events highlight changes that online advertisers and app developers need to prepare for: (1) a letter from Congressmen Henry Waxman and G.K. Butterfield to Apple regarding the security of user address books and contacts stored on…
HCG Marketers Face Hot Pursuit by FDA, FTC
January 8, 2012
HCG Marketers Face Hot Pursuit by FDA, FTC
By: Nicole Kardell
Putting a snag in New Year’s resolutions for pound-shedding, the FDA and the FTC recently sent out warning letters to several companies that sell HCG-based diet products online. (These companies include Nutri-Fusion Systems LLC, Natural Medical Supply, HCG Platinum, LLC, theoriginalhcgdrops.com, HCG Diet Direct, LLC, and Hcg-miracleweightloss.com.) The warning letters, which came at the outset of the holiday season (and just before the January windfall…
Inside the Privacy Event Keynoted By FTC Chair Leibowitz
October 19, 2011
Inside the Privacy Event Keynoted By FTC Chair Leibowitz
By: Nicole Kardell
Federal Trade Commission Chairman Jon Leibowitz delivered the keynote speech at a forum on Internet privacy on Oct. 11, 2011. He was part of a panel that discussed the protection of consumer data and the tracking of online consumer behavior. The Stanford Law School Center for Internet and Society also released a study the same day showing that data collection on the Internet is not…
Is It a Real Breast Cancer Cause – Or ‘Pinkwashing’?
October 5, 2011
Is It a Real Breast Cancer Cause – Or ‘Pinkwashing’?
By: Nicole Kardell
October is Breast Cancer Awareness month. And pink is everywhere – all over the shelves of retail stores like Wal-Mart and adorning the backs of NFL linemen. We’ve been trained to know that the color pink represents a supporter of breast cancer awareness or research. So sporting a pink ribbon, jersey, or band should demonstrate that you have put some of your dollars toward the…
